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Task Management

Tasks are the core unit of work in LodgeBeam — everything a housekeeper does is represented as a task with a type, status, assignment, and time tracking.

Task Status Lifecycle

Unassigned → Assigned → In Progress → Completed
                              ↘ Paused → In Progress
                              ↘ Canceled
                              ↘ Rework (from quality review)

Unassigned

Tasks appear in the available work queue. Any housekeeper can claim them, or a manager can assign them to a specific person.

Assigned

A housekeeper is responsible for the task but has not started working yet.

In Progress

The housekeeper is actively working on the task. Timer is running.

Paused

Work is temporarily stopped. The housekeeper can resume later. Timer is stopped.

Completed

The housekeeper has finished and submitted evidence.

Canceled

The task is no longer needed. Canceled by a manager or automated rule.

Rework

A quality review found issues. The task is reopened for the housekeeper to address.

Task Sources

Tasks can be created through several channels:

Source Description
Manual Check-out Triggered by reception when a guest checks out
Manager Created Manually created by a manager or admin
Trigger Execution Automatically created by a trigger rule
Bed State Generated when a bed changes state
Stay Created as part of stay lifecycle (check-in, stayover)
Periodic Recurring maintenance tasks from the schedule
PMS Informed Imported from PMS integration

Assignment Models

  • Self-claim — Housekeepers claim unassigned tasks from the queue
  • Manager assignment — Managers assign tasks to specific housekeepers
  • Automatic — Trigger rules can assign to specific roles

Time Tracking

Each task tracks:

  • Estimated time — Based on task type standards or manager input
  • Actual time — Automatically tracked from start to completion
  • Budget variance — Comparison of actual vs. estimated
  • Time extensions — Manager-approved extra time for exceptional cases

Extensions are excluded from performance averages so outliers don't skew metrics.

Task Types

Task types define categories of work. Examples:

  • Full room clean
  • Stayover freshen-up
  • Common area clean
  • Linen change
  • Deep clean

Configure task types in the Manager or Admin settings.

Task Standards

Each task type can have standards attached:

  • Description of what the task involves
  • Guidance text for housekeepers
  • Reference images or media
  • Estimated time budget

Priority Flagging

Reception can flag rooms as priority for early check-ins. Priority tasks appear highlighted in the housekeeper queue.